Refund policy
✅ Our Promise to You
You’ll love your Markfordrill, or we’ll give you your money back.
We believe in our product and want you to experience it completely risk-free.
Every original Markfordrill purchased from an authorized seller comes with the following protections:
✅ 30-Day Money Back Guarantee
Try it at home with confidence.
If it’s not right for you, we’ll make it right.
✅ Returns
We offer a 30-day return window from the date your order is delivered.
To request a return, simply contact us at:
📧 hello@markfordrill.com
Once your return request is approved, we will send you:
- A prepaid return label
- Simple step-by-step return instructions
⚠️ Items sent back without prior approval may not be processed.
✅ Return Shipping Cost Coverage
If your return request is approved, we’ll cover the return shipping costs and any reasonable return fees.
You won’t have to worry about any out-of-pocket expenses when sending your product back.
We believe returning a product should be just as easy and risk-free as buying it.
✅ Damaged or Incorrect Items
Received a damaged or wrong item?
📧 hello@markfordrill.com
We’ll fix it fast.
✅ Exceptions
We do not accept returns on:
- Gift cards
- Final sale items
✅ Exchanges
Want a different model?
Simply return the original item.
Once approved, you can place a new order.
✅ European Union Customers
For customers in the European Union, we follow the same policy:
You are eligible for a 30-day return and refund period from the delivery date, in accordance with EU consumer protection laws.
After 30 days, we are unable to accept returns or issue refunds.
To start a return, contact us at:
✅ Refunds
Once your returned item is received and inspected, you’ll receive an email confirming the status of your refund.
If approved, your refund will be processed within 10 business days to your original payment method.
If you haven’t received your refund after 15 business days from approval, please contact us right away.